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Terms and Conditions


Terms of sale
These General Conditions have as their object the purchase of products remotely via the computer network on the website www.cicciosultanoshop.it. belonging to Oliosalegrano srl. based in Ragusa, tax code and VAT number 01589100880, share capital 20,000.00 REA NUMBER RG – 131373

Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, with regard to the protection of confidentiality, it will be subject to the legislation referred to in the Legislative Decree n.196 / 2003 and subsequent amendments.

Acceptance of the general conditions of sale

The Customer, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe in his relations with oliosalegrano srl., the general conditions of sale and payment transcribed below, declaring that he has read and accepted all the information provided to him pursuant to the aforementioned regulations, also taking note that oliosalegrano srl. itself does not consider itself bound to different conditions unless previously agreed in writing.

Customer commitments
These General Conditions of Online Sale must be examined by customers visiting the website www.cicciosultanoshop.it before they confirm their purchases. The forwarding of the order confirmation therefore implies full knowledge of these General Conditions of Sale and their full acceptance.

The Customer committs and undertakes to provide correct and truthful data and, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition set out in Articles 3 and 4 of Legislative Decree n. 185/1999.

How to purchase
www.cicciosultanoshop.it. is an Internet website for the sale of food and wine products, objects and editorial products relating to gastronomy and the culinary art in general.

Purchases of the products, available as illustrated in the relative descriptive and technical sheets, are made by the Customer at the prices indicated therein, to be confirmed at the time of the order confirmation, in addition to the transport costs displayed at the time of purchase and automatically calculated on the basis of the real weight and volumetric dimensions of the packaging used.

Before confirming the purchase, the customer will be presented with a summary of the unit cost of each selected product, the total cost in case of purchase of multiple products and the related transport costs.

By confirming the purchase, upon completion of the transaction, the Customer will receive an e-mail message containing the date and total amount of their order and the details of the same.

The payment of the purchased products and the related shipping costs must be made by the customer upon forwarding the order confirmation through the use of Visa or Mastercard credit cards or by advance bank transfer in favor of:
Iban code IT36E0306917020100000002537
Swift BCITIT22883

The on-line transaction will take place through Banca Intesa San Paolo.

For payments made by credit cards, the user data is transmitted encrypted according to the SSL (Secur Socket Layer) system directly on the Banca Intesa server using the stripe gateway which guarantees the security of data transmission according to the banking procedures in force.

Orders by bank transfer will be processed only after the bank has notified the payment.

Orders from abroad can only be paid by credit card.

Delivery of products
Orders will be processed only when the goods are fully available. If there is not complete availability of the ordered goods, at the request of the Customer, the order may be partially sent, in which case, however, the Customer himself will have to bear the shipping costs for each shipment of the requested goods.

The purchased products will be delivered by Oliosalegrano srl. to the address indicated by the Customer by courier.

The couriers used will not make preventive phone calls nor will they handle requests for shipments at particular times. They will make the first delivery without notice. In case of absence of the Customer, a notice will be left and a new delivery will be made within the following 24 hours. In case of further absence, a new notice will be left and the customer will have to contact the courier to define the delivery details. If this attempt is also unsuccessful, the goods will be returned to Oliosalegrano srl. resulting in a cancellation of the order and nothing will be refunded to the customer. In this case Oliosalegrano srl. reserves the right to charge the customer’s credit card the additional shipping costs for the return of the goods.

Each shipment will contain a detail of the products sent.

According to the current legislation, oliosalegrano srl has no obligation to issue any tax document for the online sale of its products. However, it will still issue a regular receipt and, at the request of the interested party, to be made at the same time as the order and accompanied by all necessary data, it will issue a regular invoice and send it together with the goods.

Deliveries for payments made by credit card, and expect for unforeseen events beyond our control, will have approximately the following timing: within 4 days of the order for Italy, within 10 days for Europe and the rest of the world.

Deliveries for payments made by bank transfer, and except for unforeseen events beyond our control, will indicatively have the following timing: within 4 days of notification by the bank of the payment for Italy, within 10 days for Europe and the rest of the world.
Orders received on Friday, Saturday and Sunday will be processed on the following Tuesday.

Upon delivery of the goods by the courier, the Customer is required to check:

• that the number of packages delivered corresponds to what is reported in the transport document,
• that the packages are intact, not damaged, neither wet nor in any case altered even in the closing materials (paper, adhesive tape, twine).

Any damage or the mismatch in the number of packages must be immediately reported to the courier making the delivery, adding the wording “withdrawal with reserve” on the appropriate transport document and confirmed, within 3 days, by e-mail to info@cicciosultanoshop.it

Only after this verification the Customer will have to accept the delivery, after which he will not be able to make any objection about the quantity of packages and the external characteristics of what has been delivered to him.

If, on the other hand, the goods received do not correspond to those ordered, the anomalies found must be reported within two days of receipt, by e-mail to: info@cicciosultanoshop.it

Shipments abroad
For orders from outside Italy any custom fees are to be considered to be paid by the recipient.

Shipping to the USA, Canada and America
Due to FDA restrictions on food imports, we are unable to ship our food products to the USA, Canada, the Caribbean, Central America and South America.

Guarantees and defective products
In the event that the Customer finds deterioration or defects in the material received, he must notify this within two days of receipt, by e-mail to: info@cicciosultanoshop.it

Any report beyond the aforementioned terms will not be taken into consideration.

Right of withdrawal
The Customer has the right to withdraw from the stipulated contract, without any penalty, and without specifying the reason, within 10 days of receipt of the products. The withdrawal must be made by sending a registered letter with acknowledgment of receipt to OlioSaleGrano srl Via Orfanatrofio, 39 97100 Ragusa
with which the will to withdraw from the stipulated contract must be made explicit by returning the purchased goods at the same time (to the same address), with a sealed package and in its original packaging. In no case will parcels be collected on delivery or carriage forward. The costs of returning the products will be entirely borne by the Customer. OlioSaleGrano srl will return, within 30 days from the date on which it becomes aware of the Customer’s exercise of the right of withdrawal, the full price paid net of shipping costs.

The right of withdrawal is reserved only to persons, that is to private consumers who act for purposes unrelated to their profession.

The right of withdrawal applies only to goods that are intact and sealed at the time of return and cannot be exercised for products that by their nature cannot be returned or are liable to deteriorate or deteriorate rapidly.

Cancellation of orders by OlioSaleGrano srl

OlioSaleGrano srl reserves the right not to accept or cancel an order received or an item included in the order itself, if the following circumstances occur:

• items reported out of catalogue are ordered,
• items no longer in production or distribution are ordered,
• credit card fraud,

Jurisdiction and competent court

Any dispute related to the application, execution, interpretation and violation of the purchase contract is subject to Italian jurisdiction and the Ragusa court will have exclusive jurisdiction, without prejudice to the mandatory jurisdiction of the courts provided for by law.

Right to access personal data and other rights

With reference to the discipline referred to in Legislative Decree 196/2003 (so-called “privacy code”), the following is communicated:

• The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form.
• The interested party has the right to obtain the indication:
a) the origin of personal data;
b) the purposes of the processing;
c) the logic applied in case of processing carried out with the aid of electronic tools;
d) of the identification details of the owner, of the managers and of the designated representative pursuant to Article 5, paragraph 2;
e) of the subjects or categories of subjects to whom the personal data may be communicated to you or who may become aware of them as appointed representative in the territory of the state, managers or agents.
• The interested party has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is necessary in relation to the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means that are manifestly disproportionate to the protected right.
• The interested party has the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.

Information and complaints
For any information please contact:
OlioSaleGrano srl, Via Orfanatrofio, 39, 97100 Ragusa, info@cicciosultanoshop.it

cicciosultanoshop.it copyright 2020 – Via Orfanatrofio, 39, 97100 Ragusa – VAT number 01589100880

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